Frequently Asked Questions

If all the requested documents have already been submitted, the time frame for validation is up to 24 hours. If you are asked to resubmit any documents, we will need up to 24 hours for a re-check. Once your registration is approved in the Mylink application, we will wait the criminal record up to 72 hours for digital bank approval. But, if you have exceeded this deadline, please contact us at support:SMS +1 407 961 3550 or send an email to support@mylinkrideshare.com

We are a RideShare app. We have come to innovate in this market with the best solutions and services for drivers and passengers. Learn more about our company.

To request our MyLink drivers is very simple: just download our app on Android and iOS platforms, register, and that’s it! Now you can request a driver. Learn about the advantages of being a passenger on our website.

All our trips are monitored with GPS registration 24 hours a day.

Yes, we check the criminal background of all our drivers before validating the registration in our MyLink app.

All our drivers will be rated by passengers based on their behavior and respect during the trip.

We will be glad to have you with us! To begin traveling with MyLink, you must have a valid phone number and email address and follow these simple steps: Download and install the MyLink app from Google Play (Android) or the App Store (iOS). Open the app and enter your phone number and click ‘next’. We send you an SMS to check the validity of your phone number that you must enter on the next screen. Next, enter your email address and ask for your first and last name, and finally we will ask you to create a password for your contact. That’s it! Your new account has been registered

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All of our passengers will be evaluated by our drivers for scores based on their behavior and respect during the trip.

No, the Envios service only contemplates the transfer of an object from point A to point B without the driver’s intervention.

An effective method to locate an item that may have been left in a vehicle is to contact the driver directly. To contact the driver, you can send an email to contact@mylinkrideshare.com or send an SMS message including your name, a valid email address, and a phone number that can be reached. After you provide this information, we will call the number you entered to connect you with the driver. After you contact the driver, confirm that the driver has found the lost item, and schedule a mutually convenient time and place to coordinate the return of the item. If the driver does not answer, you can leave a detailed voice message that describes the lost item and the best way to contact you. It is important to note that there is a $20 fee for the driver's time and cost to return the lost item. If you leave a voice message and share a contact phone number with the driver, the driver can use that number to contact you directly. If you left the item on a trip requested by someone else, that person should follow the procedures described above to help Mylink connect you with the right driver faster. Keep in mind that the driver's personal schedule may be affected by the time they need to return the lost item. Also, Mylink and drivers are not responsible for items left in a vehicle after the trip is over, although we are here to help in any way possible thank you.