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Trip safety

Our commitment to riders

MyLink Global is dedicated to keeping people safe on the road. Our technology enables us to focus on user safety before, during, and after every job. Here's how.

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Getting a safe ride

Safe pickups
MyLink Global app automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your provider arrives.

Open to everyone, everywhere
All ride requests are blindly matched with the closest available provider. So there is no discrimination based on race, gender, or destination.

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Getting to your destination

Share your ETA
Once your provider has picked you up, share your ETA with your friends and family so they can follow your route and know when to expect you.

Always on the map
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Always here for you

Anonymous feedback
After every job, you can rate the provider and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.

24/7 support
Our support team is always ready to respond to any questions you may have about your job and help you retrieve lost items.

Rapid response
Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.

“I work events late at night, and with MyLink Global, I feel safer knowing I don’t have to go wait outside and hope I can flag down a ride.”

Brittany,
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In the App and Offline

Improving experiences with technology

Substitute phone numbers

In many locations around the world, MyLink Global uses technology that anonymizes phone numbers to keep contact details confidential. So when you and your provider need to contact each other, your personal information stays private.

Always on the map

GPS data is logged for every job so we know who you’re driving and where you’re going, which promotes accountability and encourages good behavior.

Assisting law enforcement

In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.

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How to keep yourself safe

We worked with law enforcement to create this guide on how to ride safely with MyLink Global. It explains what you can do to stay safe while riding.

Get a safe ride with MyLink Global